Who we are
At NADE EL LUNA, we offer worldwide delivery. For both local and international shipping, Poslaju Malaysia is our shipping partner. Your purchase will be shipped to you in 2 – 4 days from the day we receive the payment. You can track your shipping by visiting POSLAJU.COM.MY and entering your tracking number.
We process and ship all our orders 5 days a week, with the exception of weekends and Public holidays. Orders received on weekends and holidays will be processed the next business day.
To us, no order is complete until you are fully satisfied. You have 14 days to return or exchange an item for a different color or size, if it’s the same price or less. We’ll give you a full refund within 30 days (or refund the difference, if any, in the case of exchanges) by the same method you used to pay. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Note that final discount items do not qualify for return.
If you have any further questions, please feel free to drop us an email at email@example.com